I've had no responses to the various nastygrams contained in previous posts here until today, when, almost a month after my message, I got this wholly inadequate response from United. (Reminder: I complained about their ending their partnership with Delta, thus limiting people's options in accrual and renewal of miles.) My favorite part is the nearly incomprehensible line "The mutual agreement to end the partnership was due to the respective alliance relationships both United and Delta have formed." (I provided the bolding.) Huh? What the hell does that mean?

My second favorite part is the "PRIVATE and CONFIDENTIAL" part which directs me that "If you are not the intended recipient, you are hereby notified that any dissemination of this communication is strictly prohibited. ..."
Fortunately for you and me, kind reader, I was indeed the intended recipient, and so my dissemination of it here is just peachy with Laura Marshall (and the legal department at United.)

And incidentally, my Mileage Plus number, which I did, indeed, provide to them, was sufficient to indicate that I am a "Premier" flyer for 2003, which, if you would've though it would result in a faster response than the one I got, well, we were both wrong. Without any further ado, then, here is the peice of crap they sent:

From: CustomerVoice@ual.com
Date: Wed, 10 Sep 2003 15:53:49 -0500
Subject: RE: ending partnership with Delta
To: me@yahoo.com

Dear _________,

Thank you for contacting us about the discontinuation of the Delta partnership. I'm sorry that you were disappointed with the email
announcement. The mutual agreement to end the partnership was due to the respective alliance relationships both United and Delta have formed.

If you should have any additional questions about the partnership, you may contact our Mileage Plus Service Center staff directly by calling 1-800-421-4655. Or, you may email them from our Home Page under the ABOUT UNITED heading. Click "Contact United", "Email" and then "Mileage Plus" (found under the UNITED PRODUCTS and SERVICES heading). Please include your Mileage Plus membership number.

Your business is important to United and we look forward to the continued privilege of serving you.

Best Regards,

Laura Marshall
Customer Relations
United Airlines

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This message is intended only for the use of the Addressee and may contain information that is PRIVATE and CONFIDENTIAL. If you are not the intended recipient, you are hereby notified that any dissemination of this communication is strictly prohibited. If you have received this communication in error, please erase all copies of the message and its attachments and notify the sender immediately. Thank you.
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