Mr. (oops!) Lastname did not call back. I called at ~2pm, asked for him, was told he’s gone for the day. I asked to speak to a manager or supervisor, and was told, to my surprise, that Mr. Lastname is, indeed, a supervisor. She said the other “senior agent” was busy. I asked for this person to call me back, left my name, phone, and record locater. It’s now 2:40pm, and I have not heard from this person. The woman, however, assured me that I would receive a return call from the “senior agent.”

It is now 3:40pm, and still no return call.
I just called again, and spoke to the same woman who, earlier, had taken my name, telephone, and record locater, and had assured me that a “supervisor” would call me back. She said that the reason, she guessed, why Mr. Lastname had not called me back, was that he must not have spoken to the gentleman who he needed to speak to about my claim; she repeated twice that he would need to speak to “the gentleman” before he could call me back. I asked her who this gentleman is, and she said, “Well, actually, sir I don’t know who it is that he needs to speak to.” I am left with the distinct impression, then, that she was blowing smoke up my ass with her reasoning.

I again left my name and phone number, and found out from her that my home phone number, which we’d given to Mr. Lastname yesterday at the airport, was not in the computer. She assured me that she did put it in the computer. I asked when Mr. Negrete works, and she said from 5:30am to 2:00pm, Monday through Friday. I asked her if I can count on receiving a call from him tomorrow, and she assured me that I can.

I am beginning to wonder if Mr. Lastname, and the Baggage Services at SAN in general, just thinks that I might go away if they ignore me. If so, this is a mistaken impression: last night, as I said I would, I came home and totaled, as best as I can, the amount we spent on the items that Evil Airlines destroyed: approximate purchase price is at least $906, and approximate replacement cost, for the items that I can find for sale online, is at least $1569, which does not count half a dozen items that I have not yet found any similar replacement items for sale online.

I will add to this letter tomorrow, I assume, since I have the distinct impression that I will not be hearing from Evil Airlines, at least with any good news.

(End of letter from Wednesday, September 1, 2004.)